If plans change
Refund & Cancellation Policy
Event bookings and Hari Store orders, each in turn — what can be cancelled or returned, and how the money comes back.
Last updated 3 October 2026
01Event bookings — before you pay
A booking request costs nothing and can be withdrawn at any time with a message. Nothing is charged online for an event service.
02Event bookings — after the advance
Cancel as early as you can. Your advance is adjusted against costs already incurred for your event — flowers ordered, materials bought, vendors booked — and the rest is refunded. The exact terms for your event are on the quote you accepted, and we show you what was spent.
03Changing the date
We move your booking to a new date wherever our teams are free on it, and the advance moves with it.
04If we cancel
If we ever cannot deliver a confirmed event, everything you paid us is refunded in full.
05Hari Store — the window
Tell us within 7 days of delivery. Write to harievent.com@gmail.com or message +91 9682751135 on WhatsApp with your order number and a photograph, and we will reply with what to do.
06Hari Store — what we always take back
The wrong item, a damaged or broken item, or an order missing a piece. We replace it or refund it in full including delivery, and we pay the return shipping.
07Hari Store — not returnable
Opened pooja samagri (roli, kumkum, havan samagri, incense and other consumables), fresh flower malas and garlands, used items, and anything reported more than 7 days after it arrived — for hygiene and religious-use reasons.
08How the refund reaches you
Refunds go back the way you paid, usually within 2 working days of the return reaching us (or of the cancellation being agreed). Cards and UPI take a further 5–7 working days to appear — that leg belongs to your bank. A cash payment is refunded by bank transfer to an account you give us.
Still not sure?
Ask us before you buy — it is quicker than a return, and a person answers.
Gomti Nagar Extension, Lucknow, Uttar Pradesh 226010
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